Privacy Policy.

Tilted Panda, doing business as Tilted Sports Cards ("Tilted Sports Cards," "Tilted," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create or use a customer account, submit cards or collectibles, submit a form, book a call, make or receive payments, communicate with us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

• Name, email address, and telephone number
• Account, login, and authentication information
• Billing, shipping, and return addresses
• Information about sports cards, collectibles, or collections you submit to us
• Card photos, descriptions, year, brand, set, player or character, variation, grading information, and related collectible details
• Customer-provided estimated or declared market values and related valuation information
• Services requested, including grading preparation, restoration, conservation, consignment, evaluation, purchasing, or related services
• Submission numbers, service status, workflow history, and tracking information
• Agreement acceptance records, including agreement version, acceptance date and time, account identifier, email address, and associated submission information
• Invoice, payment status, transaction, refund, and related billing records
• Shipping carrier, insurance, signature confirmation, tracking, delivery, and related fulfillment information
• Appointment and communication preferences
• Website usage, browser, device, IP address, analytics, and security information
• Any other information you voluntarily provide to us

2. Payment Information

Payments may be processed by third-party payment processors and payment platforms. When you make a payment, payment-card information may be collected and processed directly by the applicable payment processor or payment platform according to its own privacy and security practices.

Tilted does not intentionally store full payment-card numbers or card security codes in its customer submission database. We may receive and retain transaction-related information such as payment status, transaction or invoice identifiers, amounts paid, payment dates, refunds, and other information reasonably necessary to administer transactions, maintain records, prevent fraud, and resolve payment disputes.

3. How We Use Your Information

We may use information we collect to:

• Create, authenticate, and administer customer accounts
• Respond to inquiries and card evaluation requests
• Receive and manage card and collectible submissions
• Provide grading preparation, restoration, conservation, consignment, purchasing, evaluation, and related services
• Maintain card photos, service records, submission status, and customer portal information
• Generate and administer invoices and payments
• Calculate and administer return shipping, insurance, signature confirmation, and tracking
• Maintain records of customer agreements and electronic acceptance
• Schedule and manage appointments
• Communicate with you regarding your account, cards, collection, submission, appointment, payment, shipment, or transaction
• Operate, maintain, secure, and improve our website, portal, and services
• Analyze website traffic and user behavior
• Prevent fraud, unauthorized activity, misuse, chargebacks, or security issues
• Maintain business, accounting, transaction, and dispute records
• Establish, exercise, or defend legal claims
• Comply with applicable legal and regulatory requirements

4. Email and SMS Communications

If you provide your email address or telephone number and consent to receive communications, Tilted may contact you regarding your inquiry, account, appointment, cards, collection, submission, services, invoices, payments, shipping, or other information related to your request or transaction.

Message and data rates may apply. Message frequency may vary. You may reply STOP to opt out of SMS messages or HELP for assistance.

5. How We Disclose Information

We may disclose information to service providers and business partners that help us operate our business and provide requested services. These may include website and portal hosting providers, database and authentication providers, customer relationship management providers, appointment scheduling systems, communications providers, payment processors, analytics providers, advertising services, shipping carriers, shipping and insurance providers, grading companies, marketplaces, auction platforms, and other operational providers when applicable to the service requested.

These providers may process information as reasonably necessary to provide their services to us or to complete services or transactions requested by you. Their handling of information may also be governed by their own privacy policies and contractual obligations.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our rights, investigate fraud or disputes, enforce agreements, protect customers or property, or establish, exercise, or defend legal claims.

6. Sale and Sharing of Personal Information

Tilted Panda dba Tilted Sports Cards does not sell personal information for monetary consideration.

We do not sell or share mobile opt-in information or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

7. Customer Portal and Submission Records

When you use our customer portal or submission system, we may maintain records associated with your account and submissions. These records may include card information and photographs, customer-provided market values, requested services, status history, invoices, payments, agreement acceptance records, shipping information, and communications relating to the submission.

Certain transaction and agreement records may be retained after a submission is completed or an account is no longer actively used when reasonably necessary for accounting, fraud prevention, dispute resolution, chargeback response, contract enforcement, insurance or shipping claims, or legal compliance.

8. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, measure performance, improve user experience, maintain security, and evaluate marketing effectiveness.

These technologies may collect information such as browser type, device type, IP address, pages visited, referring source, approximate location, and interactions with our website.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain account, transaction and submission records, administer payments and shipping, resolve disputes and chargebacks, enforce agreements, establish or defend legal claims, prevent fraud, and comply with applicable legal, accounting, tax, insurance, and regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the transaction or service, and applicable business or legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

Access to customer portal information may require account authentication. Payment-card information may be handled by third-party payment processors rather than stored directly in our submission database. However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

11. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws. Depending on the applicable law and circumstances, these rights may include the right to request access to, correction of, or deletion of certain personal information, and other rights provided by law.

Certain information may be exempt from a request or may need to be retained where permitted or required by law, including information reasonably necessary to complete transactions, provide requested services, maintain transaction records, detect security incidents or fraud, resolve disputes, exercise or defend legal claims, or comply with legal obligations.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing a request.

12. Third-Party Websites and Services

Our website or services may contain links to, integrate with, or involve third-party websites and services, including payment processors, shipping carriers, grading companies, eBay, Whatnot, auction platforms, social media platforms, or other service providers.

We are not responsible for the privacy practices, content, or security of independent third-party services. Their own terms and privacy policies govern their handling of information.

13. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to address or delete it as appropriate.

14. Business Transfers

If Tilted Panda or the Tilted Sports Cards business is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of business operations, or similar transaction, information may be transferred as part of that transaction subject to applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. Changes will be posted on this page along with an updated effective date.

16. Terms and Conditions

Your use of our website, customer portal, submissions, transactions, and communications may also be subject to our Terms and Conditions and, where applicable, the service agreement presented during the card submission process.